One example caused a stir across the industry: an AI consultant told the news outlet Axios that one of their clients burned through roughly half a billion dollars in a single month because no usage limits had been set on the employees’ AI licenses. The case sounds extreme, and at that scale it is the exception. The underlying pattern is not. On a smaller scale, many organizations are experiencing it right now: a bill jumps from a few hundred to several thousand euros a month, without any alarm going off in the system or any way to tell which service or which user caused the increase.
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Digitalization has profoundly changed sectors from industry to retail. For a long time, however, the hospitality industry was left behind. Complex operating processes, tight margins and a high proportion of manual activities meant that the digital transformation was often postponed or limited to individual areas such as POS systems or reservation platforms. But now there is no way around it. In view of rising costs, growing competitive pressure and a persistent shortage of staff, it is clear that catering businesses also need to rethink their internal processes. A holistic approach is becoming increasingly important. Especially in the context of enterprise architecture, i.e. the structured mapping of business and IT capabilities. What has long been standard in corporations is now also becoming relevant for restaurants. A systematic overview of processes, responsibilities and digital potential.
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