Capability Model for the Hospitality Industry: Creating Structure, Unlocking Potential

Closing the digital gap. Why the hospitality industry needs to rethink now

Digitalization has profoundly changed sectors from industry to retail. For a long time, however, the hospitality industry was left behind. Complex operating processes, tight margins and a high proportion of manual activities meant that the digital transformation was often postponed or limited to individual areas such as POS systems or reservation platforms. But now there is no way around it. In view of rising costs, growing competitive pressure and a persistent shortage of staff, it is clear that catering businesses also need to rethink their internal processes. A holistic approach is becoming increasingly important. Especially in the context of enterprise architecture, i.e. the structured mapping of business and IT capabilities. What has long been standard in corporations is now also becoming relevant for restaurants. A systematic overview of processes, responsibilities and digital potential.

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Strategic Shift Planning: Capability Model for the Gastronomy Sector

Why Shift Scheduling Must Become a Leadership Task

Digital transformation has significantly reshaped industries ranging from manufacturing to retail. However, the hospitality sector has long remained on the sidelines. Complex operations, tight margins, and a high proportion of manual work have led to delayed digitization efforts—often limited to cash register systems or reservation platforms. But that time is over.

With rising costs, increasing competitive pressure, and ongoing labor shortages, it’s become clear that hospitality businesses must rethink their internal processes. At the heart of this transformation is shift planning.

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