Strategic Shift Planning: Capability Model for the Gastronomy Sector

Why Shift Scheduling Must Become a Leadership Task

Digital transformation has significantly reshaped industries ranging from manufacturing to retail. However, the hospitality sector has long remained on the sidelines. Complex operations, tight margins, and a high proportion of manual work have led to delayed digitization efforts—often limited to cash register systems or reservation platforms. But that time is over.

With rising costs, increasing competitive pressure, and ongoing labor shortages, it’s become clear that hospitality businesses must rethink their internal processes. At the heart of this transformation is shift planning.

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